Privacy Policy

Last updated: June 11, 2025

At ROCHON – Kitchens and Bathrooms, we place great importance on protecting your personal data. This Privacy Policy is designed to inform you about how we collect, use, share, and protect your information. By using our services or visiting our website at https://cuisinesrochon.com, you agree to the terms of this Privacy Policy.

Information Collection

Personal Information

We may collect personal information about you when you use our services or interact with our website. This information includes, but is not limited to:

Your first and last name
Your email address
Your phone number
Your mailing address
Any other information that can directly identify you, especially through our quote or appointment request forms.

Non-Personal Information

We also collect non-personal data such as:

The IP address of your device
The type of browser used
The pages visited on our website
Time spent on each page
Anonymous technical and statistical data for analysis and website improvement purposes.

Use of Information

The collected information is used for the following purposes:

Service Delivery

Respond to your quote or information requests
Plan and organize your projects
Provide personalized service tailored to your needs
Ensure the follow-up of our communications and services

Service Improvement

We use the data to better understand visitor expectations, enhance site usability and performance, and optimize our digital services.

Communication

With your consent, we may send you emails about our news, promotions, events, or any other content that may interest you.

Legal Compliance

We may be required to disclose certain information to meet legal or regulatory obligations.

Information Sharing

We do not sell or rent your personal data. However, some information may be shared in the following cases:

Service Providers

We collaborate with trusted partners (hosting services, web agency, newsletter tools, CRM, etc.) for the operation of our website and the execution of our services. These third parties only have access to your data as part of their duties and are contractually obligated to protect it.

Consent

No personal information will be shared with third parties without your explicit consent, unless required by law.

Information Security

We implement strict physical, electronic, and administrative security measures to protect your data from unauthorized access, loss, theft, or disclosure. Although we do our best to ensure a high level of security, no system is infallible.

Your Rights

In accordance with Law 25, you have the following rights:

Access your personal information
Request correction or deletion
Withdraw your consent to data processing
Request data portability
File a complaint with the Commission d’accès à l’information du Québec

To exercise these rights, please contact our Data Protection Officer at: [email protected]

Changes to the Privacy Policy

We reserve the right to modify this policy at any time. Any changes will be published on this page with a new update date. We encourage you to consult it regularly.